ClearObject Engineering Services FAQ
IBM ELM Managed Services by ClearObject helps engineering teams connect, transform, and build products faster, cohesively, and safely. IBM ELM Managed Services by ClearObject reduces complexity in engineering to ensure product development lifecycles are effective, results-oriented, and product-focused.
With IBM ELM Managed Services by ClearObject, your engineering teams can globally manage all phases of the product development lifecycle, scale quickly, adapt to industry standards, increased product quantity and complexity, and address variances in structure, size, and testing.
As systems and software become more complex, compliance mandates more specific, and modeling capabilities more demanding, IBM ELM Managed Services by ClearObject delivers an architecture that leads to transformational results.
Frequently Asked Questions
What are ClearObject customers looking for from managed services?
Engineering customers need solutions that minimize complexity and deliver quality, reliability, and security. With IBM ELM Managed Services by ClearObject, users have a stable environment for engineering projects and automated updates that always provide users with the latest version.
IBM ELM Managed Services reduces the risk of unplanned outages so your teams can remain focused on business needs instead of day-to-day maintenance tasks such as security, operating-system patching, and upgrades.
What services does ClearObject deliver as part of the IBM ELM Managed Services offering?
ClearObject offers extensive support and services to IBM ELM Managed Services customers. With ClearObject, your engineering teams can access the following:
- 24x7 security monitoring
- Automated upgrades
- Architecture reviews
- Periodic system health checks
- Operating system and security patching
- 24/7 help desk
- Application troubleshooting support
- Automated backups
- Disaster recovery services
- Secondary environments including training, QA, development, and sandboxes
What contract or service options are available for IBM ELM Managed Services by ClearObject?
Choose the contract option that works best for you. Options include:
- ClearObject Direct Services
License the IBM tools you want and contract directly with ClearObject for deployment and support services. Your IBM tools are hosted in the Google Cloud Platform, delivering exceptional performance, security-compliant systems, and reduced costs compared to competitors. - IBM SaaS
Purchase IBM SaaS and ClearObject will perform all managed services. Your tools are deployed on the IBM Cloud, an integrated global private network with unlimited bandwidth on bare metal and virtual servers. - IBM Contract Services
License the IBM tools you want and contract separately for managed services through an IBM Statement of Work, with ClearObject providing support services. Your tools are deployed on the Google Cloud Platform.
What makes IBM ELM Managed Services by ClearObject unique?
ClearObject has a longstanding partnership with IBM and is IBM’s sole global managed service provider for IBM SaaS. It is a certified IBM Gold Business Partner and sole managed service provider for IBM SaaS globally.
As a long-standing trusted IBM partner, ClearObject understands the IBM development process and can be a single source for the administration of your engineering product development needs.
Our relationship with IBM Support is another key benefit. IBM Support has a deep understanding of the ClearObject platform and development architecture. When you’re using IBM tools on IBM ELM Managed Services by ClearObject, IBM Support can easily answer many initial questions. ClearObject can provide direct access to log files via a secure upload.
With direct access to log files and their knowledge of the deployment architecture, IBM Support can answer questions related to IBM products faster and more accurately.
Why choose IBM ELM Managed Services by ClearObject?
Unlike other engineering lifecycle management offerings, the ClearObject and IBM partnership has unique advantages. IBM has built a complete integration layer within the managed IBM ELM solution that ClearObject provides. This built-in feature results in two significant benefits for ClearObject users.
For one, there is end-to-end integration among core engineering functions for requirements, testing, workflow management, and systems design. That means your product engineering teams use a quality requirements management configuration and solid architecture across the lifecycle and at enterprise scale.
Second, as a Software as a Service (SaaS), IBM ELM Managed Services by ClearObject lets entire engineering organizations globally participate in the lifecycle and evaluate developed concepts without having to dedicate their own IT resources.
The end result? Engineering teams can focus on product development and not on managing the development process and architecture.
About ClearObject
ClearObject is a Fishers, Indiana, based digital transformation company. Its Engineering Services offerings and Digital Products development services help customers leverage technologies like cloud, data analytics and AI to get intelligence into their products and extract intelligence from them.
